"We couldn't verify..." and other license authorization issues
There can sometimes be miscommunications between the plug-in and our licensing system, which will stop audio passing through and display messages in the plug-in GUI such as:
- We couldn't verify you can use The God Particle..
- Your license for The God Particle has expired..
- Your license for The God Particle needs refreshing..
Normally, signing into Cradle Hub and restarting your DAW will fix these issues, but we're seeing some fringe cases where this doesn't seem to be working as intended.
Should the message remain, we recommend the following:
- Ensure that your system date & time are correct.
- Update to the latest version of Cradle Hub. This can be done using the text prompt in the application itself or by downloading it from the Cradle Hub page.
- Uninstall & reinstall the plug-in on the
my library
page in Cradle Hub.
If none of the above address the issue, please get in touch with our support team here. After sending your ticket, submit your system error reports from the settings page which can be found by clicking the ⚙
symbol in Cradle Hub.