To access trial versions and purchase licenses for Cradle products, you'll first need to create an account. You can do this either directly on the Cradle website, or from the Cradle Hub.

Creating an account on the Cradle website

1. At the Cradle homepage, click the sign in button in the top-right corner of the window to view the Cradle account page

2. Select the create account option at the bottom

3. On the following page, enter the email address you'd like to associate with your Cradle account and click next

4. You will then receive a 'Check your email' message. At this point, head to your email client, and you should have received a new email from Cradle titled 'Verify your email address'. Click the link contained within this email to take you through to the account verification page

5. At this page, please select a password in keeping with the requirements and agree to the T&Cs and optional newsletter, and click the next button

6. Finally, at the following page, you'll be asked to authorize the cradle.app website to manage your account & products. Click the accept button and you'll be returned to the Cradle website, automatically signed in to your new account

Creating an account from the Cradle Hub

1. After launching Cradle Hub for the first time, click the sign in button in the application window. This will open a new browser window, in which the account creation process will take place

2. Select the create account option in the browser window

3. On the following page, enter the email address you'd like to associate with your Cradle account and click next

4. You will then receive a 'Check your email' message. At this point, head to your email client, and you should have received a new email from Cradle titled 'Verify your email address'. Click the link contained within this email to take you through to the account verification page

5. At this page, please select a password in keeping with the requirements and agree to the T&Cs and optional newsletter, and click the next button

6. Finally, at the following page, you'll be asked to authorize the Cradle Hub application to manage your account & products. Click the accept button

7. A browser prompt will appear asking if you want to open the Cradle Hub application. Accept this prompt, and you'll be signed in to Cradle Hub in your new account, with access to any trial products you're entitled to

How do I reset my password?

You can reset your password for security reasons or if you forget it. You will need to be signed out of your Cradle account first. You can find a 'forgot your password?' link on the Sign In page that will take you through the necessary steps to reset your password.

Through the Cradle.app website

1. Go to your Account page and make sure you are signed out. If you are signed in:

   1. Sign out by clicking on the sign out link and following on-screen instructions

   2. Go back to your Account page

2. Click on sign in to view your account

3. In the Sign In page, click on forgot your password? and follow the on-screen instructions

Through the Cradle Hub application

1. Open Cradle Hub on your desktop computer and make sure you are signed out. If you are signed in, sign out by:

   1. Going to the Settings page by clicking on the cogwheel icon on the top right

   2. Clicking on the sign out button and following on-screen instructions

2. Click sign in which will launch your default browser and take you to the Sign In page

3. In the Sign In page, click on forgot your password? and follow the on-screen instructions