If you're attempting to create an account in a country that uses a restrictive firewall you may encounter difficulties signing in or completing the sign-up process. Cradle does not currently support accounts or users in China, Russia or North Korea. If you are unsure if this issue is affecting you please contact us.

Other reasons for failing to be able to create a Cradle account may be down to the account verification email not arriving successfully or other problems with your web browser. Please let us know if you're experiencing any difficulties in creating or signing into your Cradle account, and we'll do our best to help.